Attention PayPal Users
It is come to our attention that there are dealers/vendors adding an additional "surcharge" for accepting PayPal payments. Please rest assured that Sprue Brothers does NOT charge you any additional fees, surcharges, exchange rates fees, transaction fees, etc to use PayPal or any other payment method. We have no hidden fees or charges. Your total at Sprue Brothers is simply the price of the item(s) purchased plus the applicable shipping cost. In fact, if multiple items are purchased, a lot a times the shipping cost calculated by the website is too high and is corrected (lowered) when your order is processed/shipped.
Hasegawa Kits No Longer Shrinkwrapped
All Hasegawa kits we sell are new. Please be aware that the new US importer of Hasegawa (Hobbico/Great Planes) is no longer shrinkwrapping any kits. Thus any Hasegawa kits you order will likely come without skrinkwrap. The previous importer (DragonUSA) used to skrinkwrap all the kits they imported. We assume this is a cost cutting measure by the new importer (Hobbico/Great Planes) although the SRP for Hasegawa kits as set by Hobbico/Great Planes is relatively unchanged.
Super Specials!! [Updated 7/2/10]
More aircraft and armor Super Specials added.
We have these items all listed in a category called Super Specials. These are one time special purchases.
30% Off All In Stock Bison Decals [5/13/10]
Just add to cart and discount will be automatically added. Discount is only valid for orders placed during the sale period and is not retroactive to any prior orders.
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Inventory Questions
We have been receiving a lot of inquiries lately regarding whether we actually have something in stock as our website indicates. This is likely due to the practices of other online hobby stores who have a different definition of what "In Stock" means. In case you are not familiar with our business practices, we use a real time inventory system that shows (accurately and live/in real time) what is available for sale and how many. It automatically and instantly updates the available quantities after each order is successfully placed.
Also, our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you. Thus if you order from us, you will reliably and quickly receive what you order. On a side note, we are also human, so on rare occasion something could be in error, however our error rate in 2009 to-date has well been less than 0.1%.
What does "In Stock" mean to us?
Our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you.
Free Shipping Note
Please be aware that if you qualify for free shipping (orders with the merchandise totaling over $200 shipping to a continental US address) the shipping cost shown by the webstore will be removed when we pack and ship your order (the final total is included with the shipping notification email). We previously had this adjustment done automatically, however we had to remove it in order to allow for for other upcoming shipping options to function correctly. If you pay with a credit card, we will revise your total before actually charging your card. If PayPal, we will refund the difference within 1 business day of shipping your package. If money order, just send payment without the shipping charge.
Half Price Shipping Note
Please be aware that if you qualify for half price shipping (orders with the merchandise totaling between $100 and $200 shipping to a continental US address) the shipping cost shown by the webstore is BEFORE the half price discount (to determine what the shipping total will be if you qualify, just divide what the website shows as a shipping cost in half). The half price discount is given when we pack and ship your order (the final total is included with the shipping notification email). We have to do it this way due to a limitation with our software. If you pay with a credit card, we will revise your total before charging your card. If PayPal, we will refund the difference within 1 business day of shipping your package.
How To Search
We have received several requests/comments recently about difficulties searching for particular items on our webstores. In most cases it was due to unfamiliarity with how our search functions work. We have prepared a one page "lesson" on how to use our search functions. To go to the Search "lesson", click here.
International Customers (May 14, 2007) - Please be advised that the US Postal Service has discontinued Surface Mail service. As a result any restricted shipping items (mainly certain glues and paints) we will no longer be able to ship outside the USA.
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